Privacy Policy and
Terms of Use (LGPD)

MOSARTE INDÚSTRIA E COMÉRCIO DE MOSAICOS LTDA ("Mosarte"), registered with the CNPJ No. 05.745.387/000129, due to the nature of the services provided, collects and, in some cases, discloses information about its visitors and/or users software, services and website. These Privacy Policies describe the information that Mosarte collects about its users and visitors and what can be done, in order to demonstrate absolute transparency regarding this important matter. By registering and/or browsing the Mosarte website, the user and/or the visitor tacitly consent to the use of their personal information in accordance with the following policies.

With these Privacy Policy, Mosarte wants to demonstrate that the privacy of users' information is very important and, therefore, takes precautions and precautions to protect all information, using the most complete and effective computer security mechanisms. This document is an integral part of Mosarte's Terms of Use and License Agreement.

Upon acceptance of any of them, the user accepts the policies contained herein. Therefore, when using any Mosarte product or service, the user acknowledges that he/she has read and agreed to the terms and conditions of this Privacy Policy.

Required information

Personal data ("Personal Information") may be required to use some services offered by Mosarte, or users may have the option to provide them. Mosarte will be able to confirm the personal data informed by consulting public entities, specialized companies or databases and this consultation is already expressly authorized. The information that Mosarte obtains from these entities will be treated confidentially.

At any time, users registered with Mosarte may request the extinction or removal of their registration, as well as the removal of their data from the company's database. For more information, read “Rights to cancel and rectify personal data” below.

Mosarte automatically collects and stores some information about the activity of users and visitors to its website. Such information may include any activities the user performs on Mosarte's product or service, the URL they come from, the URL that took them to Mosarte's social media page, which URL they accessed next, the browser they are using, your access IPs, the pages visited, advertisements, purchases or sales, qualifications and replies entered, messages, username and/or registered emails and passwords used on the website, posted comments, among other information that can be stored and retained. Mosarte may record information about the activities of users of the service, including (without limitation) information about their devices used to access the service (such as PC, cell phone, etc.), configuration information of their systems, metadata of their files, and the dates and times associated with your transactions and other interactions with the Service.

Mosarte may collect and store personal information, including e-mail addresses (a) together with password and username if users register on Mosarte's website; (b) if users send correspondence (whether emails or letters) to Mosarte.

User consent for use of information by Mosarte

THE USER ACKNOWLEDGES AND AGREES THAT MOSARTE MAY COLLECT, USE, STORE, PROCESS AND TRANSFER TO THIRD PARTIES YOUR PERSONAL INFORMATION FOR THE PURPOSE OF PROVIDING ANY SERVICES ALREADY INDICATED ON MOSARTE'S PRODUCTS AND/OR WEBSITE. THE USER'S ACCEPTANCE OF MOSARTE'S TERMS OF USE SHALL BE CONSTRUED AS THE USER'S EXPRESS CONSENT TO THE COLLECTION, USE, STORAGE, PROCESSING AND TRANSFER OF THE USER'S PERSONAL INFORMATION BY MOSARTE, IN ACCORDANCE WITH THIS PRIVACY POLICY.

The use of information by Mosarte

In order to provide an excellent service and so that users can perform operations quickly and securely, Mosarte may require certain personal information, including name, home address, email address and contact telephone number. The collection of this information allows us to offer services and functionalities that may be more adequate to the users' needs, and also allows us to customize our services, to make their experiences with Mosarte as comfortable as possible. The personal information we request has the following purposes:

Develop internal studies on the interests, behaviors and demographics of users to better understand their needs and interests and, in this way, offer better services or provide them with related information.

Improve our product development, commercial and promotional initiatives and analyze the pages visited and searches carried out by users to improve our content and product offering, customize content, its presentation and services. Sending information or messages by e-mail about new products and/or services, showing advertising or promotions, banners of interest to our users, news about Mosarte. If the user prefers, he can request, at any time, that he be excluded from the lists in order to send promotional or advertising information by sending an e-mail to [email protected].

Winners of any commercial promotions and/or contests carried out by Mosarte, expressly authorize Mosarte to disseminate their names, personal data provided to Mosarte to participate in the promotion, contest or program and images by the means and in ways they deem convenient, for advertising and /or promotional, without any right to compensation.

Share personal information (including email address) with service providers or outsourcing companies that contribute to improving or facilitating operations through Mosarte, such as (but not limited to) services, products or programs. loyalty, among others. Mosarte will ensure that the standards determined by current legislation for the use, collection, storage and protection of personal information of users by third parties who have access to such information are met, by signing agreements or agreements whose object is the privacy of the data personal information of our users. Nevertheless, the user agrees that Mosarte will not be responsible for the misuse of the user's personal information made by these companies or internet sites. For purposes of facilitation and on their own initiative of providing additional information to said service providers directly, they will use the information in accordance with their own privacy policies.

Information confidentiality

Once registered on its website, Mosarte will not sell, rent or share personal information, except in the ways established in this policy. It may happen that, by virtue of court orders or legal provisions, Mosarte is compelled to disclose information to the competent authorities or third parties under certain circumstances, in cases where third parties may intercept the information or transmit data in these situations, Mosarte will not respond for the information that is revealed.

Personal password

To access the services reserved only to duly registered users, they will have a personal password. This password, which is chosen by the user, must be kept strictly confidential and, in no case, should it be revealed or shared with other people.

The user will be responsible for all actions that are carried out using his personal username and password. If for any reason a user suspects that someone knows their personal password, they must change it when accessing the navigation menu

Cookies

The user and visitor to the Mosarte website accept that a monitoring system can be used through the use of cookies. Cookies are small files that are installed on your hard drive, with a limited duration of time, that help to personalize the services. Cookies are additionally used so that the user does not have to enter their password so often during a browsing session, also to account for and corroborate records, user activity and other purposes related to programs and other commercial agreements, always to have as an objective, when installing cookies, the benefit of the user who receives it and will not be used for other purposes outside the operation of Mosarte.

The installation, permanence and existence of cookies on the user's computer depend on the user's sole discretion and cookies can be deleted from the computer whenever the user so wishes. To learn how to remove cookies from the system, it is necessary to review the Help section of the browser.

Additionally, cookies or other similar systems installed by third parties may be found on certain pages linked to Mosarte's website. For example, when browsing a page created by a user, it may have a cookie embedded in it.

It is clarified that this policy covers the use of cookies by this website and not the use of cookies by third parties. Mosarte has no control over the use of cookies by third parties.

Order of competent authorities - Legal Requirements

Mosarte cooperates with the competent authorities and third parties to ensure compliance with laws, for example, in terms of protection of industrial and intellectual property rights, privacy and protection of personal data, fraud prevention and others.

Mosarte may disclose the personal information of its users upon request of competent judicial or governmental authorities for the purposes of investigations carried out by them, for example (and not limited to) when dealing with investigations of a criminal nature or related to piracy, information technology or copyright infringement. In these situations, Mosarte will collaborate with the competent authorities in order to safeguard the integrity and security of the community and its users, except in cases of confidentiality of information determined by current legislation.

Mosarte may communicate any personal information about its users for the purpose of complying with applicable law and cooperate with the competent authorities insofar as it considers it necessary and appropriate in relation to any investigation of an unlawful act, infringement of rights, of industrial property or intellectual or other activity that is illegal or that may expose Mosarte or its users to any legal liability. This right will be exercised by Mosarte in order to cooperate with the compliance and enforcement of the law, as permitted by current legislation. In addition, Mosarte reserves the right to communicate information about its users to other users, entities or third parties when there are sufficient reasons to consider that a user's activity is suspected of trying or committing a crime or trying to harm others. people. This right will be used by Mosarte at its entire disposal when it deems appropriate or necessary to maintain the integrity and security of the Mosarte service and website, to enforce the Terms of Use and other website policies and with the aim of cooperating with the law enforcement and enforcement. This right will be exercised by Mosarte regardless of whether there is a judicial or administrative order to that effect.

Sending notification for inappropriate content

If the user finds that any content he/she deems to be inappropriate has been inserted by a third party on the website or in Mosarte's products or services, including, without limitation, content inserted in social networks, the user must send written notification to Mosarte informing the content indicated as inappropriate , with indication of sufficient elements that allow the specific identification of the material pointed out as inappropriate, to the e-mail [email protected].

Information Security and Storage

Mosarte is obliged to comply with all applicable regulations in terms of personal information security measures. Still, it is necessary to consider that perfect security does not exist on the internet.

Therefore, Mosarte will not be responsible for illegal interceptions or violation of its systems or databases by unauthorized persons. Nor will it be held responsible for the improper use of information obtained through these means.

All users' personal data will be stored in an automated personal data file located in the United States of America. When registering with Mosarte, the user confirms that he is informed of the location of this file and servers and authorizes this transfer of his data to the database described above.

Rights to cancel and rectify personal data

The user, when registering, expresses knowledge and can exercise their rights to access, cancel and update their personal data. The user guarantees and is responsible for the veracity, accuracy, validity and authenticity of personal data and undertakes to keep them properly updated.

Once registered with Mosarte, the user will be able to review and change the information provided during the registration process, including (without limitation):

The username. Without prejudice to the changes you make, Mosarte will keep the original personal data for security and fraud control reasons;

Registration information such as phone number, address, etc.

The personal password.

In certain cases, the personal data that have been requested to be removed will be kept in Mosarte's files for the purpose of using it to resolve disputes or complaints, detect problems or incidents and comply with the provisions of the Terms of Use and/or this Policy Privacy Policy and/or in the License Agreement. In any case, the user's personal data will not be immediately removed from the files for legal and technical reasons, including the support and security systems.

To make any modification to the information provided regarding registration, the user must access the settings of the website or program where the registration was made, as in the case of Facebook or Google social login.

To remove the registration, the request must be made and sent by email to the e-mail [email protected].

Minors

Mosarte does not intentionally collect information from minors who do not have permission from their parents, guardians or legal representatives to use our services. If a parent, guardian or legal representative becomes aware that their child under age has provided us with personal information without their prior authorization, they should contact us at [email protected].